Frequently Asked Questions

Yes. Kicks Machine is a legitimate India based retailer founded in 2021 and run by brothers Apoorv and Aman Kandwal from Dehradun, Uttarakhand. We have served more than 80,000 customers across India, carry 50+ authenticated brands, and back every order with a 100% money back guarantee against counterfeits. You can read the full trust breakdown on our Is Kicks Machine Legit page.

We are headquartered in Dehradun, Uttarakhand, where our 30+ person team verifies, photographs, and packs every order in house. We are not a dropshipper or an overseas reseller. We ship from our own facility to every state in India. Learn the full story on our About Us page.

Kicks Machine was founded in 2021 by brothers Apoorv Kandwal and Aman Kandwal. We are fully bootstrapped with no outside investors, and we have grown from a two person operation into a 30+ person team while staying customer first the whole way.

Call our Dehradun based care team on +91 95480 57414, Monday to Friday, 11 AM to 6 PM, or send us a direct message on Instagram any time. Whether you need sizing help, an order update, or an authentication certificate before dispatch, a real person on our team will reply quickly.

Yes. Every item we sell is brand new, never worn, and 100% authentic. Each one clears a 6 step in house check covering box label, stitching, materials, weight, SKU match, and original accessories, and high value pieces get a second pass through CheckCheck and LegitApp. See exactly how on our Authenticity Guarantee page.

No. We never sell fakes, replicas, or first copies. Selling a single counterfeit would cost us our customers, our community, and the brands we work with, so the math never works. Everything ships only after it clears our 6 step in house check plus CheckCheck and LegitApp verification where needed.

Every product passes a 6 step in house verification: box label, stitching, materials, weight, SKU match, and original accessories. For high value or doubtful pieces we run a second pass through CheckCheck and LegitApp, the same independent services global resale platforms like StockX and GOAT use. If a piece fails either check, it never ships.

Yes. Email or message us before your order is dispatched and we will include a free LegitApp authentication certificate at no extra cost. This is the same paperwork you would receive from a paid third party authentication service, so you have proof in hand the day your order arrives.

Message our team promptly with clear photos. We will either send the piece to a third party authenticator at our cost or refund you 100%, your choice. We have needed to do this only a handful of times since 2021, but the policy exists because it is the thing that actually matters to you.

Yes. Prepaid orders ship free across India, and every parcel goes out with a tracking number you can follow to your door. We pack in our own boxes with protective material so your shoe and luxury boxes arrive pristine. For the current shipping terms, see our shipping policy.

Delivery time depends on the product and your location. Pieces in our instant ship and in hand inventory dispatch fastest, while sourced grails take a little longer to verify and pack. You receive a tracking number the moment your order ships. For an estimate on a specific item, message our care team before you order.

Prepaid is our default because it unlocks free shipping and the fastest dispatch. Availability of cash on delivery can depend on the product value and your pincode, so the cleanest way to confirm is to enter your address at checkout or message our care team on +91 95480 57414 before placing the order.

Every order ships with a tracking number that we send by message and email, so you can follow your parcel from our Dehradun facility to your door. If your tracking has not updated or you cannot find the number, message us on Instagram or call +91 95480 57414 with your order details and we will pull it up for you.

Our home market is India and we ship to every state in the country with free shipping on prepaid orders. If you are outside India and want a specific pair or bag, message our team before ordering and we will tell you what is possible for your location.

Yes. We deliver to every state in India, from Mumbai, Delhi, Bangalore, Hyderabad, and Chennai to Pune, Kolkata, Jaipur, and smaller towns. Enter your pincode at checkout to confirm serviceability, and remember prepaid orders ship free with full tracking wherever you are.

You can pay using debit and credit cards, UPI, net banking, and popular wallets through our secure checkout. Prepaid orders ship free and dispatch fastest. All payments run through encrypted, PCI compliant gateways, the same trusted providers used across major Indian online retailers.

Yes. Payments on kicksmachine.com run through encrypted, PCI compliant gateways, so we never see or store your full card details. Combine that with our 100% money back authenticity guarantee and you are protected on both ends: the payment itself and what actually arrives in the box.

Where your card or chosen payment provider supports EMI or pay later, you will see those options at checkout. Availability varies by bank and order value, so the surest way to check is to add your item to cart and proceed to payment. If you are unsure, message our care team and we will guide you.

Hyped and limited pairs sell out at retail in seconds and trade on the global resale market, where price reflects real demand and availability, not a markup we invent. We price fairly against that market and save you the import duties, reseller app fees, and authentication risk of buying abroad. Hunting value? Check our steals, sneakers under 5,000, and sneakers under 10,000.

Yes. We run seasonal drops and price cuts, and the easiest place to spot them is our steals edit and budget collections. Follow us on Instagram for the first word on offers, restocks, and new arrivals, since the best deals on hyped pairs tend to move fast.

If any item is ever found to be counterfeit, we honour a 100% money back guarantee, no debate. For other concerns, contact our care team within the stated returns window with your order details and unworn product in original packaging, and we will walk you through the options. Always message us before sending anything back. Full terms live on our refund policy.

Size exchanges depend on stock for the pair you want, since many of our items are limited. The fastest path is to message our care team on +91 95480 57414 or Instagram as soon as possible with your order number and the size you need, and we will tell you what is available and how to proceed.

Once a refund is approved, it is processed back to your original payment method, and the time to reflect in your account depends on your bank or provider. We move quickly on our end and keep you updated. If a refund has not landed in the expected window, message us with your order details and we will chase it down for you.

Reach out as fast as you can. If your order has not yet been verified and packed, we can usually update the address or cancel it. Once a parcel is dispatched with a tracking number, changes are harder, so message our care team on +91 95480 57414 the moment you spot something you need to fix.

The most reliable method is to measure your foot length in centimetres and match it to the brand size chart on the product page, since sizing differs across Nike, Adidas, New Balance, and others. When you are between sizes or unsure, message our care team with your usual size in a brand you own and we will recommend the right fit before you buy.

India sizing follows UK sizing for most sneakers, so your India size is usually the same number as your UK size, while US sizing runs differently for men and women. Each product page lists the brand specific conversions. If a chart is confusing, send us your foot length in centimetres and we will translate it to the exact size to order.

It varies by model. Air Jordan 1 and Air Force 1 generally run true to size, Nike Dunks and Yeezy can fit snug for some feet, and many running shoes from On, Hoka, and ASICS have their own quirks. The product page notes fit guidance where it matters, and our team is happy to give a model specific recommendation before you order.

Yes. Every pair of Air Jordans we sell, from Jordan 1 to Jordan 3 and Jordan 4, is 100% authentic and cleared through our 6 step in house process plus CheckCheck and LegitApp where needed. Each pair ships brand new in its original box with all accessories included.

Yes. Browse our full Nike Dunks range, including the classic black and white panda Dunks, Dunk Low, Dunk High, and SB Dunk styles. Every pair is authentic, brand new, and verified before it ships.

Yes. Our Yeezy lineup covers the 350, foam runners, and slides, all 100% authentic and verified through our in house and third party checks. Yeezy fit can run snug, so message us if you want a sizing recommendation before you order.

Yes. Shop the full Adidas Samba and Adidas Gazelle ranges, two of the most searched silhouettes in India right now. Both are authentic, brand new, and ship with original packaging and accessories.

Right here. Our luxury edit carries genuine designer bags including Coach, Michael Kors, Prada, and more. Each bag goes through the same authentication as our sneakers and arrives with its dust bag, tags, and original packaging.

Yes. Our Labubu collection brings the viral Pop Mart collectible to India, authentic and ready to ship. Series and figures sell out fast, so follow us on Instagram to catch restocks before they go.

Yes. We stock authentic streetwear including Supreme, Fear of God Essentials, Trapstar, and more. Every piece is verified the same way our sneakers and bags are, so the hoodie or tee you order is the real thing.

Yes. We carry the running brands India is searching for, including On, Hoka, ASICS, and New Balance. All authentic, all brand new, with fit guidance available from our team since running shoes vary a lot in sizing.

Start with the right tools. Our sneaker care range has the wipes, protectors, and replacement laces that keep your pairs looking new. For white sneakers, clean spills the day they happen, use a soft brush, and avoid the washing machine, which breaks down midsole foam over time.