Kicks Machine Returns and Refunds
A clear returns policy is part of what makes a store safe to buy from. Here is exactly how returns and refunds work at Kicks Machine.
The 30 second answer
Every order is backed by a 100% money back authenticity guarantee. If any item is ever found to be counterfeit, you are refunded in full, no debate. For other concerns, message the care team within the stated returns window with your order details and unworn product in original packaging, and we will walk you through your options. Always message before sending anything back.
On this page
The authenticity guarantee
This is the promise that matters most. If you ever receive an item you believe is not authentic, message the team promptly with clear photos. We will either send the piece to a third party authenticator at our own cost or refund you 100%, your choice. We have needed to do this only a handful of times since 2021, but the policy exists because it is the thing that actually protects you. The full method behind why we are confident is on the Authentication Process page.
How to raise a return
Message the Dehradun care team on +91 95480 57414, Monday to Friday, 11 AM to 6 PM, or on Instagram, with your order ID and the reason. Do not ship anything back before you hear from us, so we can log your case and guide the correct steps. This keeps your return trackable and your refund clean.
Timelines and condition
For non authenticity returns, items should be unworn and in their original packaging with all tags and accessories, raised within the stated returns window shown at checkout and in your policy documentation. Authenticity claims are handled as a priority under the money back guarantee. Once a return is approved, refunds are processed back to your original payment method. For the wider promise set behind every order, see the Authenticity Guarantee page.
Returns FAQ
What is the Kicks Machine return policy?
If any item is ever found to be counterfeit, Kicks Machine honours a 100% money back guarantee, no debate. For other concerns, message the care team within the stated returns window with your order details and unworn product in original packaging, and we will walk you through your options. Always message before sending anything back.
How do I get a refund from Kicks Machine?
Message the care team on +91 95480 57414 or Instagram with your order ID and reason. Once your return is approved, the refund is processed back to your original payment method. Authenticity claims are handled as a priority under the money back guarantee.
What if I receive a fake item?
Message the team promptly with clear photos. We will either send the piece to a third party authenticator at our own cost or refund you 100%, your choice, under the authenticity guarantee that backs every order.
Can I exchange an item for a different size?
Message the care team with your order ID and the size you need. Subject to availability and the item being unworn in original packaging within the returns window, the team will guide the exchange. Ask for sizing help before ordering to avoid this where possible.
How long do refunds take?
Once a return is approved, refunds are processed back to your original payment method. The exact settlement time depends on your bank or payment provider. The care team will confirm the status if you message your order ID.
Buy with the safety net in place
Read the Trust and Authenticity hub, browse the Coach bags collection, or pick up a verified piece like the Coach Mini Rowan Crossbody Bag.